Return and refund policy
The shipping costs for countries belonging to the European Union are € 5.54 in the case of shipments of 3-5 days and € 22.81 for shipments in 24/48 hours. The price of the shipping costs increases according to the weight of the package. The shipment is made as a package insured from Spain. The delivery is made in the approximate terms indicated by the corresponding couriers. It is possible that the term may be delayed due to an incident external to Imagnetshop.com. In this case Imagnetshop.com is not responsible for any possible damages or inconvenience that may arise.
The shipping costs for European countries not belonging to the European Union are € 11.64 for shipments of 5-7 days and € 22.81 for shipments in 24/48 hours. The price of the shipping costs increases according to the weight of the package. The shipment is made as a package insured from Spain. The delivery is made in the approximate terms indicated by the corresponding couriers. It is possible that the term may be delayed due to an incident external to Imagnetshop.com. In this case Imagnetshop.com is not responsible for any possible damages or inconvenience that may arise.
Orders placed after 2:00 p.m. of the current day will be sent the next working day since the couriers collect the packages in our warehouse at 4:00 p.m., working days are from Monday to Friday, Saturdays are not counted, Sunday or holidays. Exceptions may be made due to the customer's need, for this the customer will have to contact Imagnetshop.com and see the feasibility of urgent delivery for orders after 2:00 pm.
Orders placed by the client before 2:00 pm through the website or telephone, with urgent 24-hour courier service, will be delivered throughout the next business day, and can be delivered until 7:30 p.m.
It is possible that the deadlines for courier delivery could be delayed during periods of large parcel accumulation, such as the sales or Christmas season (the beginning of the Christmas period and accumulation of parcels is considered as of November 25 for Black Friday) . These possible delays are due to causes beyond our company's control and are beyond the control of Imagnetshop.com, so we are not responsible for the delivery deadline by the selected courier company, the customer assumes and accepts these conditions in case to place your orders on these dates.
The delivery of orders could be delayed due to weather conditions of force majeure such as snow, water or floods, which prevents the trucks that transport our orders from making their routes in the foreseen times. These causes will be justified and will be informed to the clients who request it. Applied Magnetic Engineering S.L.U. will not be responsible for delays in deliveries produced for these reasons.
The items that are sold on this page if they accept changes but not returns, please check both the order and your needs before finishing your purchase. Due to the high power of these magnets are easily scratched, so it is impossible for us to put on sale any item damaged, no change of items will be accepted with any damage or without its original packaging. The courier costs for returns or exchanges will be borne by the customer.
Neodymium and ferrite magnets are products for industrial use, so they can present small scratches or marks and even small bites that are only aesthetic and do not affect at all their operation or technical characteristics. These small defects are within manufacturing tolerance so no changes or refunds due to them will be accepted.
Custom or made-to-order items do not accept returns or changes.
Imagnetshop.com is not responsible for the misuse or damage that may cause your products to materials, electronic devices or people. The use of magnets is laminated to experienced or qualified people, always keeping the basic safety rules.
All our clients have 48 hours from the reception of the order to make any type of claim or clarification, after this period we will not be able to attend any incident with the order.
Neodymium magnets are very fragile in relation to the great power they have, this is due to its composition by rare earth and its manufacture by sintering. We recommend you read the Safety Rules that can be found on our website and handle neodymium magnets with care and caution since they can easily break or cause accidents if they collide freely between them.